QUICK RETURNS
Follow the simple steps below in how to return your unwanted clothing.
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1. Register Your Return
Click here to start your return.
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2. Post Your Return
Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
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3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking here
You can read our extended Return Policy below for full Terms & Conditions
Return Policy FAQ's
Myprotein Return Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Returns Policy - Clothing
Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. You have 30 days from the date of receiving your order to initiate a return. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. If you need any support please contact us. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable.
Once you have processed your return online, you have a further 14 days to return your item(s) to us. Please ensure your items are securely wrapped and your parcel contains all the information requested. Remember to ask for a receipt as proof of sending.
We will notify you via email when we have processed your return. All successful returns will be credited to the original payment method. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account.
Returns Policy - All other products
Our Returns Policy is really simple
When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Your right is to change your mind. We've all done it, ordered something and then realised later that it is no longer needed. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
Multibanco returns and refunds
For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. "
Complaints
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
We have extended our normal returns policy for the Christmas period. Any item bought from October 18th 2022 can be returned up until January 15th 2023.
All other terms and conditions apply. This does not affect your statutory rights.
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. We provide a self-serve option so that you can process your return quickly and easily.
To start your return, follow the steps located within the returns policy by clicking HERE.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
