Zip allows you to split nearly any purchase into 4 installments over 6 weeks

Zip requires your legal name, address, date of birth, Social Security Number (SSN), a US mobile number, and either a US debit or credit card to sign up. Heads up, Zip requires a mobile phone number and text message verification to log in, instead of a traditional username and password.

To create a Zip account, you must: 

• Live in the US 
• Be at least 18 years old 
• Have a valid and verifiable US mobile number 
• Use a US credit or debit card to make a purchase 
• Have a Social Security Number 
• Have a valid US mailing address. We do not accept mailing (or billing) addresses that are APO, FPO, AE PO or PO Box

At check out, click Zip as the payment option. This begins the account creation process.

Customers may be charged an installment fee as well as late fees, if applicable. For more information on finance charges, please check out Zip’s Help Center.

The amount you can spend with Zip at checkout varies by merchant.

The best way to manage your order, change a payment date and make a payment is in the Zip app. Alternatively, you can use the Zip Customer Portal.

The first payment for your purchase is due when you check out on a merchant’s website. The remaining payments will be billed automatically over time. You will be able to see your payment schedule prior to completion of your purchase.

Yes! Zip notifies customers with reminders three days and one day before each payment is due, by SMS and email. Access the Zip app to see your payment due dates or update your payment method.

Of course. If you want to make a payment, log into the Zip app or Customer Portal, select the orders tab, and choose the payment you want to make early.

For more information about how to make an early payment, please go to Zip’s Help Center.

Yes! It's possible to have multiple Zip orders at once. You can manage your payments across multiple orders in the Zip app or Customer Portal.

Your payments are set to debit automatically on their due dates, but if you are having trouble paying you can potentially request a payment date change. Find out how in Zip’s Help Center. 

If your payment method becomes invalid or expires or is unable to be processed, you may be charged a late fee. 1 For more information on late fees, please go to Zip’s Help Center. To avoid late fees, update your payment information in the Zip app or Customer Portal.

All payments for your order will debit from the payment method you used to check out with initially.

If you need to change your payment method for future payments on an order, you can do so in the Zip app or Customer Portal. For more information about how to change your payment method, please go to Zip’s Help Center.

Follow all merchant return and refund information to complete your return. When Zip is notified of the return or refund by the merchant, Zip cancels all future payments and your account will be adjusted to reflect the amount paid to date. 

In the event of a partial refund, scheduled payments are reduced or canceled first, and then paid installments are refunded to your original payment method. 

For more information visit Zip Refunds. For additional questions visit Zip Help Center.